We accept Visa, Mastercard, Visa debit, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Affirm (buy now, pay later). You’re charged when you place your order.

1. Choose Affirm at checkout and answer a few quick questions.
2. Get an instant decision. Checking your eligibility is a soft credit check, which doesn’t affect your credit score.
3. Pick a payment plan. You’ll see your total cost, APR, and monthly payment before you confirm.
4. Pay over time at affirm.com or in the Affirm app, using a debit card or bank account.

Rates range from 0% to 36% APR depending on your credit and order. Affirm charges simple interest, with no compound interest, late fees, or hidden fees. Plans and approval are determined by Affirm, and on-time or late payments may be reported to credit bureaus.

Yes. Your payment information is protected by Shopify Payments, which takes security very seriously and uses many safeguards to keep your card details safe. Learn more about Shopify’s payment security.

• Visa and Mastercard: the 3-digit code on the back of the card.
• American Express: the 4-digit code on the front of the card.

Sales tax is based on your location, so it varies. Check your local tax rules to see what applies to you.

We occasionally share codes through our email newsletter, social media, and partners. Enter your code at checkout. Codes can’t be combined and are valid on full-price items only, not clearance.

Check the spelling and make sure the code hasn’t expired. If you think there’s a mistake, email us and we’ll try to fix it.

Not at this time.

Visit our Rewards page to see how to earn and use points.

Orders can’t be changed once placed. You can cancel an order that hasn’t shipped yet. Email us right away and we’ll try to intercept the shipment, but we can’t guarantee it.

Not at the moment.

We send an automated email to the address you entered at checkout. If it hasn’t arrived within 24 hours, check your spam folder or log in to your account to find your order. Still nothing? Email us.

We have limited quantities of some styles, so sold-out items are removed from your cart. We also occasionally clear abandoned carts and return the items to stock.

Standard shipping is $8.95 and free on orders over $100 to the 48 contiguous states. Alaska, Hawaii, and U.S. territories are $24.95. See our shipping page for details.

We ship from Los Angeles, CA, so the closer you are, the faster it arrives. Standard shipping typically takes:

• West Coast: 2–5 days
• Texas area: 5–8 days
• East Coast: 7+ days

Orders placed on weekends or holidays may take 1–2 extra processing days.

We have no control over delivery times. They depend on your local post office or FedEx. Please contact your local delivery office for more information.

When your order ships, we’ll email you a tracking number, usually within 2 working days of your order. You can also find it by logging in to your account. Orders can’t be changed once placed.

We ship to all U.S. addresses, including P.O. Boxes, APO/FPO/DPO, Alaska, Hawaii, and U.S. territories. We don’t ship internationally at this time.

• Alaska and Hawaii: 7+ business days
• Puerto Rico and U.S. territories: 10+ business days

Yes, to the 48 contiguous states:

• Two-Day: $18.95
• Next-Day: $34.95

Order by 10am PT (Monday–Thursday) or 9am PT (Friday) for same-day processing. Expedited shipping isn’t available for P.O. Boxes, APO/FPO/DPO, Alaska, Hawaii, U.S. territories, or orders placed on weekends and holidays.

Your order may be left at your door or taken to the local delivery office. If so, a notice will be left on your door.

1. Check around your home and with your neighbors, in case it was left at the wrong door.
2. Confirm the shipping address you gave us is correct.
3. Check the tracking details. FedEx usually includes a photo of where the package was left.

Still can’t find it? Email us.

Contact us right away and we’ll do our best to intercept your order, but we can’t guarantee it. If an order is sent to the wrong address because of a customer error, we’re unable to refund it.

Yes.

Monday to Friday. Weekends and U.S. holidays are not working days.

Most of our styles fit true to size. If a style runs differently, we say so on the product page, so check the listing before you buy. Our size guide can help you find your size.

Our styles range from US 5.5 to 14. If you can’t select your size, it has sold out. We do restock sold-out sizes and send notifications when they return. Email us if you’d like us to check on a size.

Yes, in most sizes up to 9.5. Sizes 10 and above come in whole sizes only.

Most of our shoes are made of pure leather and should be hand cleaned only. Check the product description for the materials in each style.

No. Most styles are made of leather, and the adhesive in all of our shoes contains a small amount of animal by-products.

Yes. We design our shoes for all-day comfort, especially for people who work and walk around the city all day.

We’re sorry about that! Email us first with a photo of the issue, and we’ll replace it for you.

• Returns are accepted within 30 days of the day you receive your order.
• Items must be unworn and in the original packaging.
• Only items purchased on our website can be returned.

We can’t accept returns, or offer refunds or exchanges, on worn items or after 30 days.

Start your return here and follow the steps.

A return label costs $8.95. It’s free if you added Checkout+ ($5.48) to your order at checkout.

Checkout+ is optional return coverage you can add at checkout for $5.48. It makes returns and exchanges free for every item in your order, with no return label fee, and you submit your request in a few clicks through our Returns Portal. Coverage is subject to our return policy.

We don’t offer exchanges. To get a different item, return your order for a refund and place a new order on our website.

No. Eligible returns are refunded to you, not credited.

No, the original shipping fee is not refundable.

Returns usually take 5–7 days to reach us. Refunds typically take 7–10 days after we receive your return.

Start your return as usual, then email us your order number. Our team will refund your points manually.

Only products purchased on our website can be returned. For anything bought elsewhere, please follow the seller’s terms and conditions.

We offer 30-day returns. We don’t offer repairs.

Email customercare@kelsidaggerbk.com. We’re available Monday–Friday, 9:00 AM–4:00 PM PT (closed on holidays), and we reply within 1–2 working days.

If it’s urgent, put “Urgent” in your subject line so we can prioritize it.

We don’t have our own store, but our stockist page lists retailers that carry our shoes.

Please email us at customercare@kelsidaggerbk.com.